**Urban Stay Cancellation Policy** At Urban Stay, we understand that plans can change, and we aim to provide a fair and transparent cancellation policy for our valued guests. Please take a moment to review our cancellation policy to ensure a smooth and hassle-free experience with us. **1. Cancellation Fees:** - Cancellations made **before 24 hours** of the scheduled check-in time will incur a cancellation fee of **RS. 500**. - Cancellations made **within 24 hours** of the scheduled check-in time will incur a **100% cancellation fee**. In this case, the full cost of the reservation will be charged. **2. How to Cancel:** To cancel your reservation, please contact our reservations team via phone or email. You will receive a confirmation of your cancellation once the process is complete. **3. Refunds:** - Cancellation fees are non-refundable. If you have already paid for your reservation, and the cancellation fee exceeds the amount paid, you will be responsible for the difference. **4. Modifications:** If you need to modify your reservation, please contact us as soon as possible. We will do our best to accommodate your request, and any changes are subject to room availability and our current rates. **5. No-Show Policy:** If you fail to check-in on your scheduled arrival date (a "no-show"), you will be charged a 100% cancellation fee. **6. Special Terms:** - For group reservations or bookings during peak seasons, special cancellation terms may apply. Please refer to your reservation confirmation for details or contact our reservations team for more information. **7. Extenuating Circumstances:** We understand that unforeseen circumstances may arise. If you believe that your cancellation falls under exceptional circumstances, please contact us directly to discuss your situation. Urban Stay is committed to providing exceptional service to our guests, and we hope this policy helps you understand the terms and conditions regarding cancellations. If you have any questions or need further clarification, please do not hesitate to contact our reservations team. We appreciate your understanding and look forward to serving you in the future.